Sal B

I am still trying to get my rent changed the local authority here is dragging their feet. Been trying to update it since March with Universal Credit but the council keep stalling with updating the amount. They have already acknowledged with me and my landlord they also stole money that I have overpaid for rent arrears which they would not have stopped unless I rang and asked if I had finished paying off the small amount I owed which went from one month's rent to 5 month's rent arrears which is odd because I have proof of it all. I was only about £400 in arrears and they made out I was £3.450 in arrears and when I asked for a breakdown of all the money APIs to them they sent me very hard to read. The most minute bill summary that was hard to understand even for a professional financial advisor. They refuse to give me exact dates and even though they get my rent in full from Universal Credit they pay my landlord less some months and more others it's almost as if they are doing it to make it confusing and from what I could actually work out there is a 1.489 in descrepencys which shows exactly what I thought that they owe me around 1.500 which they are refusing to look into and just dismiss me. They are rude and insulting. One person there in particular is extremely rude, insulting and just inconsiderate and doesn't take anything you tell him and calls you a liar and makes out that your insane for asking for help which they are reluctant to give at the best of time. He's so bad that I've thrown him out of my property 2 times and even asked for no contact due to the rudeness. One property they signed off on as a 2 bedroom flat made me cry, they made me wait 5 months after my MP contacted them to ask why it had taken 4 years to move us from the delipidated property we were left to rot in and said it was perfect for us but we got there and I broke out into tears. It wasn't even finished, there was a whole wall completely unfinished with wires everywhere and the hallway entrance was bigger than the small bedroom, if you could call it that, I would call it a closet. But then we went on a few extra viewings most of which were rubbish I loved the place we're in now and asked all the questions my landlord is nice but he lied about things and made out it was peaceful here but the neighbours are nightmares they are racist and sexist towards us and make noise all the time. It's that bad we can hear people 2 floors up screaming at each other their music blaring and their kids running wild. It's ruined our lives here, I hate where I live and the council refuse to help on these matters either don't move to this area if you want to be able to live somewhere that has any type of standard living because the council do nothing about anti social behaviour and just ignore housing repair issues like mould and bug infestations. They leave you to rot and make out that they have no knowledge of the people who they are actually housing in temporary accommodation who are jail birds and drug addicts and people who are violent it's just wrong they leave us all like this and everyone ends up hating each other. They do nothing and are still in charge of everything here they won't even update my rent, it's been nearly 4 months. I've been asking my landlord is still on at them and luckily enough he's not kicking me out because he knows it's not my fault but he's a nice landlord other people might not be so lucky and will have been handed their notice by now.