Mollie U

I moved home in November 2022, into a different borough. I spent almost £800 on moving costs, and had to borrow money from family members in order to afford it. I searched to see if there was any support I could apply for and applied for a DHP which was rejected. Moving into my new home became a stressful experience, and I ended up not being able to buy simple things for my home like bedding and wardrobes because I had to pay back the money I owed. There was a difficult transitional period with UC, as my housing costs had changed and I had reported this on the same day as my move. Despite this, I immediately fell into rent arrears because UC took a long time to update my details. Before I knew it, I owed over £2,000 with my landlord calling me to ask why the rent had not been paid. As someone who suffers with longstanding anxiety and depression, this time became almost unbeareable. The same issue arose again when the rent increase happened in April. It is very hard to get through to anyone in UC to explain or ask what is going on with your claim.