Lili K

Tried for 2 hours online and on the phone to get onto a social tariff for internet today. Our current provider has just raised our bill by 25% mid contract. The 2 members of customer service I spoke to weren't even aware they had a social tariff and I am not eligible because I get legacy benefit not Universal Credit. I applied to another service provider who does accept applications from people on PIP, and am on a waiting list to hear back. Won't be able to move until my existing contract is ended in November though, as the exit fee is greater than paying the price increase for 5 months. Anyone would think these schemes are not widely advertised nor actually available deliberately. It is just another token gesture that businesses and the Government can talk about when in real life it is inaccessible to those who need it.