Roxy N

As if things aren’t hard enough as it is living pay to pay, bank account empty, waiting on UC payment in 8 days, however receive a message about my childcare costs, they’ve rejected my childcare costs because they’ve paid for someone else’s kids, I have one child not named any of the names they’ve mentioned, so because of an error on their part I won’t now be paid the childcare I’ve paid already, so I will struggle further, can’t phone them as now the job centre deal with childcare costs, but I call the job centre and because I don’t have a claim number as I work they won’t speak to me, I can’t go down because I work and there’s a day left to the cut off to get the money in my next UC payment, universal credit say it’s not a matter for them, they take weeks to respond to messages put in the journal, I get this is a mistake on their part however these issues take too long to sort out, it took 4 months for their last error to be solved. I can’t deal with this right now.